Return & Refund Policy

Overview

Grexalonquabalex primarily provides professional styling and consulting services. This policy covers both our services and any physical products or merchandise we may offer. Different terms may apply to services versus products, as detailed below.

We are committed to providing exceptional service and will work with you to resolve any concerns you may have about our services.

Service Cancellations and Refunds

Our styling and consulting services are personalized and time-intensive. The following policies apply to service cancellations and refunds:

Service Satisfaction

If you are not satisfied with a service you have received, please contact us within 7 days of the service date. We will work with you to address your concerns, which may include:

• A follow-up consultation to address specific issues
• Additional styling guidance or recommendations
• Partial or full refund, at our discretion, based on the circumstances

Refunds for completed services are evaluated on a case-by-case basis and are not guaranteed. We strive to ensure client satisfaction and will work with you to find a resolution.

Product Returns and Refunds

If we offer physical products or merchandise, the following return policy applies:

Return Eligibility

• Timeframe: Products must be returned within 30 days of purchase or delivery date
• Condition: Products must be in original, unused condition with all tags, labels, and packaging intact
• Proof of Purchase: You must provide proof of purchase (receipt, order confirmation, or invoice)
• Original Packaging: Items must be returned in their original packaging when possible

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made items
• Items that have been worn, used, or damaged
• Items without original tags or packaging
• Gift cards or digital products
• Items purchased on final sale or clearance
• Items returned after the 30-day return period

Return Process

To initiate a return:

1. Contact us at info@grexalonquabalex.world or call +1 (407) 555-0133 within 30 days of purchase
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return authorization number
4. Ship the item(s) to the address provided, using a trackable shipping method
5. Once we receive and inspect the returned item(s), we will process your refund

Refund Processing

• Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item
• Refund Method: Refunds will be issued to the original payment method used for purchase
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error

Gift Cards and Vouchers

Gift cards, service vouchers, and promotional credits are subject to the following terms:

• Gift cards and vouchers are non-refundable and cannot be exchanged for cash
• They may have expiration dates as specified at the time of purchase
• Lost or stolen gift cards cannot be replaced unless proof of purchase is provided
• Gift cards can be used toward any of our services or products
• Any unused balance will remain on the gift card until used or expired

Special Circumstances

Service Provider Cancellation

If we need to cancel or reschedule your appointment due to circumstances on our end (illness, emergency, etc.), we will:

• Provide as much advance notice as possible
• Offer to reschedule at your convenience at no additional charge
• Provide a full refund if rescheduling is not possible

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately with photos of the defect or damage
• We will arrange for a replacement or full refund, including return shipping costs
• This applies regardless of the 30-day return window

Wrong Item Received

If you receive the wrong item:

• Contact us immediately with your order number
• We will arrange for the correct item to be sent and cover all shipping costs
• You may return the incorrect item at no cost to you

Refund Methods and Timing

Refunds will be processed using the following methods and timelines:

• Credit/Debit Cards: Refunds will be credited to the original card within 5-10 business days after processing
• PayPal: Refunds will be processed to your PayPal account within 3-5 business days
• Bank Transfer: Refunds via bank transfer may take 7-14 business days to appear in your account
• Store Credit: Store credit or vouchers are issued immediately upon approval

Please note that the time it takes for a refund to appear in your account may vary depending on your financial institution.

Exchange Policy

We do not offer direct exchanges for products. If you wish to exchange an item:

1. Return the original item following our return process
2. Place a new order for the desired item
3. Once your return is processed, you will receive a refund that can be used toward your new purchase

For size exchanges on clothing items, we may offer expedited exchange processing. Please contact us to discuss size exchange options.

International Returns

If you are located outside the United States:

• Return shipping costs are the responsibility of the customer
• Customs duties and import taxes are non-refundable
• Returns must comply with all applicable customs regulations
• Refunds will be processed in the original currency when possible, or converted at current exchange rates
• International returns may take longer to process due to customs clearance

Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks can result in additional fees and may affect your ability to use our services in the future.

If you have concerns about a charge or service, please contact us immediately. We are committed to working with you to find a satisfactory resolution.

Contact for Returns

To initiate a return, request a refund, or ask questions about our return policy, please contact us:

When contacting us about a return, please include:

• Your order number or booking reference
• Date of purchase or service
• Reason for return or refund request
• Photos (if applicable for product returns)

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

For purchases made before a policy change, the policy in effect at the time of purchase will apply to your return or refund request.